At BuyAceUltraPremium.shop, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, we understand that there may be occasions when you need to return a product or request a refund. This policy outlines the terms and conditions under which returns and refunds are processed.
Return Eligibility
You have 30 days from the date of purchase to initiate a return. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases.Additionally, gift cards, downloadable software products, and some health and personal care items are non-returnable.
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [customer support email].
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at sales@buyaceultrapremium.shop
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return. Ace Ultra Premium
Shipping Returns
To return your product, you should mail it to [physical address]. You will be responsible for paying your own shipping costs to return your item.Shipping costs are non-refundable.If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary. Ace Ultra Premium
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Support team at [customer support email]. We are here to assist you and ensure a smooth and satisfactory shopping experience.
